At Focuslinks Marketplace, we strive to provide high-quality digital products and services to our customers. However, we understand that there may be instances where a customer is not fully satisfied with their purchase.
Refund Eligibility
- Customers are eligible for a full refund within 14 days of their purchase, provided that the digital product has not been downloaded or used.
- Refunds will not be issued for any digital products that have been downloaded, accessed, or used in any way.
- Refunds will not be issued for any custom or personalized digital products.
- Refunds will not be issued for subscription-based digital products after the first 14 days of the subscription period.
Refund Process
- To request a refund, customers must contact our customer support team at [email protected] within the 14-day refund period.
- Customers will be asked to provide their order information, including the order number and the reason for the refund request.
- Once the refund request has been received and verified, the refund will be processed within 7-10 business days.
- Refunds will be issued in the same form of payment as the original purchase.
Exceptions and Limitations
- Focuslinks Marketplace reserves the right to refuse a refund request if it is deemed to be abusive or fraudulent.
- Focuslinks Marketplace is not responsible for any third-party fees or charges associated with the refund process.
- This refund policy is subject to change without notice. Customers are advised to review the policy prior to making a purchase.
- If you have any further questions or concerns about our refund policy, please don't hesitate to contact our customer support team.
