Phpnuxbill Plugin Support Ticket

The Phpnuxbill Plugin Support Ticket is a powerful and versatile plugin designed to enhance customer support and streamline ticket management within your Phpnuxbill environment. This plugin provides a seamless and efficient way to handle customer inquiries, technical issues, and other support-related matters. With the Phpnuxbill Plugin Support Ticket, you can easily create, track, and manage support tickets, ensuring that customer concerns are addressed promptly and effectively. Whether you're running an ISP, a WiFi Hotspot, FTTX or any other Phpnuxbill-powered platform, this plugin is a valuable addition to your customer support arsenal.

Key Features:

• Ticket Creation: Customers can create support tickets directly from your Phpnuxbill site, providing essential details about their inquiries or issues. This streamlined process ensures that all necessary information is captured from the start.

• Ticket Management: The plugin offers a comprehensive ticket management system, allowing your support team to efficiently handle and prioritize incoming tickets. Assign tickets to specific agents, set due dates, and track ticket status to ensure timely resolution.

• Communication and Collaboration: The support ticket system facilitates seamless communication between customers and support agents. Customers can easily add additional information or respond to agent inquiries within the ticket interface. Agents can collaborate internally, sharing notes and updates to provide a unified and consistent support experience.

• Customizable Workflow: Tailor the support ticket system to match your unique business requirements. Define ticket categories, priorities, and custom fields to capture specific information relevant to your industry or organization.

• Reporting and Analytics: Gain insights into your support operations with built-in reporting and analytics features. Monitor ticket response times, agent performance, and customer satisfaction metrics to continuously improve your support processes.

Note:

This is a Plugin for PHPNuxBill, it required Installation of PHPNuxBill to function.

DEMO:

https://demo.focuslinkstech.com.ng/admin

• Username: demo

• Password: 123456

Change Log:

v3.2 10/11/2024Enhanced Dashboard

Fix dark mode compatibility

Add customer ability to send attachments

Redesigned customer view menu

Add support for latest phpnuxbill 11/2024 up

and many more